Your AI feature works. Does it feel trustworthy?
I'll use your AI feature the way your customers do, score it against 8 trust checks, and send you a short, ranked list of fixes. Plain language. Done in 5 business days.
Pilot audits are $750 for my first few clients. Fully async. No calls required.
The questions your users are already asking
Most AI features fail quietly. The model is often fine. The trouble is that people can't tell how sure it is or what to do when it's wrong. That's what I check.
Confidence
Does it show how sure it is?
Explainability
Can people see why it said what it said?
Fallback and errors
What happens when it's wrong, slow, or stuck?
Human handoff
Is there a clear path to a real person?
Onboarding
Do people know what it can and can't do?
Disclosure
Is it clearly labeled as AI?
Privacy and control
Do people know what it reads, and how to say no?
Agent actions
When it does things, can people preview, confirm, and undo?
How it works, start to finish, with no meetings
You send access
A test account, the flow you care about most, and anything that's already worrying you.
I use it like a customer
I score each check, take annotated screenshots, and rank what to fix.
You get the report and a Loom
A written report, your top fixes ranked by impact and effort, and a walkthrough video you can share with your team.
Start with the audit. Keep going if it helps.
AI-UX Audit
A scored report on your AI feature, ranked fixes, and a Loom walkthrough. 5 business days.
See the audit →Fix Designs
3–5 redesigned screens in Figma for your top audit problems, ready for your developers. I design; your team builds.
See Fix Designs →Monthly AI Check-in
Every new AI feature gets a trust check before it ships. Month to month.
See the check-in →Need a part-time design and product lead? Let's talk →
Designed by someone who's shipped it
For more than 10 years I've been the sole UX lead on a health platform, where what shows on screen, and who can see it, really matters. I'm a named inventor on 2 US patents. And I take my own apps from idea to paying users, so I know what it's like to be the one shipping.
Before I sold this audit, I ran it on public AI launches in health and customer support to test the checklist.
More about me →Got an AI feature you're not sure about?
Send me the feature you'd like reviewed. I'll reply with a short intake form, and you'll have answers in about a week.
or email info@modernhomelabs.com
